At OWE New Materials, we recognize that your needs are as specialized as the chemicals we offer. That’s why we’ve designed an order process that’s all about you—from understanding your unique requirements to ensuring your complete satisfaction.

Step 1: Tailoring the Perfect Solution

Provide Application Details: To help us recommend the most effective defoamer for you, please share specific details about your application system, including variables like temperature and pH levels.

Describe Your Environment: Let us know about any environmental conditions, such as humidity and temperature fluctuations, that could affect the defoamer’s performance.

Expert Recommendations: Based on your input, our sales engineers will suggest suitable defoamer models for your needs.

Step 2: Sample Testing

Free Lab Samples: Before you commit to a large order, we offer free small samples for lab testing, allowing you to assess the defoamer’s effectiveness in your specific application.

Bulk Machine Trials: If you wish to further validate the product, you can order a small quantity for bulk testing on your actual equipment.

Step 3: Confirming Your Order

Invoice and Initial Payment: Once you’re ready to proceed, we’ll issue a Proforma Invoice. Typically, we accept a 30% advance payment via TT or LC.

Production and Documentation: Upon receiving your initial payment, we’ll commence production, which usually takes 1-3 weeks. During this period, our team will confirm all your specific requirements, from packaging to shipping marks and documentation.

Final Payment and Shipping: Once the product is ready, you’ll need to complete the remaining payment. We’ll then ship the cargo and provide you with all necessary customs clearance documents.

Step 4: Ongoing Support

After-Sales Monitoring: Once you receive the shipment, our sales engineers will continue to monitor your application to ensure optimal performance.

Post-Sale Service: Our after-sales service kicks in, providing you with ongoing support and peace of mind.

By focusing on your specific needs at every step, we aim to deliver not just high-quality defoamers but also a seamless and satisfying customer experience. Your satisfaction is our ultimate goal, and this client-centric approach underscores our commitment to excellence.